OBJECTIVE
Create a chatbot capable of recognizing user goals and guiding users through clear, consistent conversational paths.
APPROACH
Defined intents and entities, designed dialog nodes and fallback behavior, tested representative user statements, and refined responses to improve clarity and conversational flow.
ANALYTICAL VALUE
Showed how conversational AI can organize frequently requested information, reduce friction, and create a more consistent self-service experience.
SKILLS SHOWN
Conversational design, intent classification, entity design, dialog logic, testing, and user-centered communication.
TOOLS
IBM Watson AssistantNLPIntent DesignConversational AI
Visualization note: The visual above is a portfolio reconstruction based on the project methods and deliverables. It is provided to demonstrate the analysis without reproducing restricted course or organizational materials.