OBJECTIVE
Expand or repair a Power BI reporting solution when new ServiceNow data is required or an existing dataset produces missing, stale, or unexpected results.
APPROACH
Review reporting requirements, identify the necessary ServiceNow source tables, add or update data connections, review SQL and Power Query logic, validate table relationships and measures, test refreshes, and investigate missing, inconsistent, or unexpected results.
VALUE
Supports trustworthy KPIs, faster issue resolution, maintainable datasets, and reliable reporting for operational decision-making.
SKILLS SHOWN
Data integration, SQL review, Power Query, data modeling, dataset troubleshooting, refresh validation, root-cause analysis, and quality assurance.
TOOLS
ServiceNowPower BISQLPower QueryDAXData Modeling
Evidence note: Public evidence should use sanitized screenshots, recreated diagrams, sample records, and documentation with all participant, company, client, employee, and system-identifying information removed.